Privacy Policy

Last updated on December 11th, 2023

EVERGREEN SOLAR INC (referred to as “Evergreen”, “our”, “us”, or “we”), recognizes that your privacy is important. This Privacy Policy (“Policy”) describes how we use the information we collect from you online in connection with govergreen.solar. and other websites (“Sites”) and services (“Services”) operated by Evergreen Solar which link to this Policy and how we use the information we collect from you offline (e.g., when you fill out paperwork) in connection with Evergreen Solar’s services (“Services”). It also describes your choices regarding use, access and correction of your personal information.

This privacy policy describes how Evergreen Solar collects and uses your information in connection with online activities such as visiting our websites on a desktop computer or mobile device and how we use the information we collect from you offline.

Information Collection

What Information Evergreen Solar Collects:

     

      • In General: When you use our Sites and in order to provide you with Services, you may be asked to provide personal information such as:

           

            • Name and/or business name

            • Home address and/or business address

            • Home, business, or mobile telephone number

            • Email address(es)

      How Evergreen Solar Collects Information: Your personal and non-personal information is collected in various ways in connection with our Sites and Services:

         

          • In many cases you give information directly to us. For example, you may be required to provide us personal information when:

               

                • Registering for Services or an account on our Sites

                • Signing up for special offers from selected third parties

                • Submitting a form or transmitting information to us

                • Submitting payment information when purchasing Services

            • We may also collect information from you using certain technologies, for example:

                 

                  • Cookies: We may receive and store certain information about your browsing preferences by using Evergreen Solar and third party cookies. Cookies are small text files placed on your computer to customize your experience.

                  • Social Media Features: Our Sites include social media features that may collect your Internet Protocol (IP) address of the page you are visiting, and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly by us.

                  • Log Files: We gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

            We use the information collected from third party sources to determine the best user experience and for marketing purposes.

            Your personal and non-personal information is collected in a variety of ways on Evergreen Solar’s websites. You may be required to provide a minimum amount of information in order to receive Evergreen Solar’s services.

            Call Recording:

            To ensure the highest quality of service and for training purposes, Evergreen Solar may record telephone calls. These recordings are used for internal purposes, including improving customer service, training our staff, and ensuring compliance with our policies and procedures. By contacting Evergreen Solar via phone, you consent to the recording and use of these recordings for the purposes stated above.

             

            Online Tracking

            Evergreen Solar uses Google Analytics and cookies to gather information about you over time and across different websites or applications in order to help predict your preferences and show you interest-based advertisements.

            How Can I Opt-Out: Visit the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising to opt out of interest-based advertising from participating companies. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. Many web browsers accept cookies by default. You may accept or decline cookies as you prefer. The “help” portion of your browser typically tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. You may opt out of our marketing and promotional emails by using the “unsubscribe” link provided in the email.

            Third-Party Advertising and Analytics

            Evergreen Solar partners with third-party advertising platforms including Meta Ads, TikTok Ads, Google Ads, and Microsoft Ads. These services collect and use information about your visits to our website and other websites, your IP address, your ISP, and the browser you use to visit our website. This is generally used for geotargeting purposes or showing certain ads based on specific pages visited.

            We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices.

            You can opt-out of targeted advertising by these third-party platforms through their respective websites or ad settings pages:

            Please note that if you opt-out of targeted advertising, you may still see ads from us on these platforms; they just won’t be based on your use of our Sites and Services.

            In addition, because these platforms operate independently of Evergreen Solar, we strongly recommend that you review their privacy policies to understand how they collect, use, and share data.

            You can opt-out of interested-based ads by visiting the Digital Advertising Alliance Consumer Choice Page. You can opt-out of other tracking technologies we use by visiting the specific links provided.

            Integration of AI Technology

            In our commitment to providing efficient and responsive customer service, Evergreen Solar utilizes AI language models in our online chat and sms messages. This technology is employed to enhance the speed and relevance of our support. Relevant information that you have shared with us may be provided to the language model to assist in providing the most helpful response and assistance. 

            Security

            Evergreen Solar Protects Your Information: We seek to use reasonable organizational, technical and administrative measures to protect your information. Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information below.

            Feedback

            How to Contact Us: You can contact us about this Policy by writing or emailing us at the address below:

            Privacy
            Evergreen Solar

            163 Exchange St STE 201,
            Pawtucket, RI 02860
            Privacy@govergreen.solar

            Summary

            We are here to help you and answer any questions you have. Please feel free to send us an email or send a letter in the mail.